Educational Technology

Pearson Student FAQs

Q: How do I login?
A: Students can login to online courses by visiting www.TSC.edu/MyTSC and clicking the Pearson E-College icon.

Q: Why can't I login?
A: There are a few reasons you might not be able to log in.

  1. Students cannot access courses until 12:01 AM on the first day of class. If you try to access your course before this time, you will be denied access.
  2. You do not have the right login information. Your username and password is the same one you use to access TSC Online, email and the self service password utility.
  3. Is your caps lock or number lock on?
    This may seem like a silly question, but it is easy to click the caps lock or number lock and not know it. Usernames and passwords are sensitive to lower and upper case letters, so it is important to type carefully. Usernames must be input in lowercase letters for successful login.
  4. Are the cookies enabled on your browser?
    If you are not sure, try taking the browser test that is located in the technical information/requirements section on the homepage of http://tsc.ecollege.edu. This will check whether your cookies are enabled.

Q: Why do I need to enable cookies?

A: You must accept browser cookies to access your online course. We use cookies to handle your user ID and password information whenever you login to the site. Cookies are temporarily written to your computer's memory (RAM). Only if you choose to "save" your user ID and password on the login screen will cookies be written to your hard drive.

We are aware that privacy is a major concern for students. We use cookies to ensure the privacy of your account when you enter secure parts of our site. Cookies allow you to login, participate in classes, and chat.

If you do not feel comfortable leaving your cookies enabled when you visit other Web sites, you may disable them when you log out of your course. However, you must remember to enable them when you access your course the next time, or you will receive an access error message.

Q: I am unable to see my etext on my computer but I can see it on other computers. Why?

A: You will have to clear your cookies/cache from your browser. For assistance on this, please see:
Pearson 24/7 Technical Support: Deleting Cached Files and Cookies

Q: I got timed out while working on a Threaded Discussion. Why did this happen?

A: Have you been working on your thread response for 45 minutes? The online learning system is designed to time students out after 45 minutes of inactivity. Some instructors count time in the classroom towards their calculation of student grades, and this time out feature helps to prevent students from logging time that they are not actually working. If you will be working for a long amount of time, it is good to move around within your course so that the system "remembers" that you are still there. Most ISPs also have a time-out, so you will want to check with your ISP to see how long you can be in a spot without navigation.

We strongly suggest that you compose your work in a word processing program and copy and paste it into the thread area when you are ready to submit it.

Q: Why can’t I post a thread?

A: When you are click on a discussion type content item, make sure to scroll down to find the blue "Respond Link." Click on this link and type your response.

If you want to respond to a thread posting, click on the plus sign or the link text to open it. This will open up a response box at the bottom of the string of thread postings.

Q: Why can’t I see the “post” button in my threaded discussion? A: Are you working on your course in an office? Some employers use firewalls. A firewall is a security device that many employers use so that employees can't do certain things on the Internet, such as chat. If this is the case, you will need to speak with a Network Administrator at your office to see about opening the port to your terminal.

This is also true if you are working from home but are dialing in to your work network Another reason for not being able to see the "post" button is using an older browser. Try using one of the browsers listed in the “Browser Requirements” section of the technical information/requirements page.

Q: Why can’t I add a topic to the threaded discussion?

A: Only instructors have the ability to add topics to discussions. If you have something specific you would like to discuss, email your instructor and suggest it.

Q: Why can’t I delete my post?

A: Students are not able to delete threaded discussion entries. If you post something by accident or multiple times, contact your instructor. He or she will be able to delete a posting for you. Some instructors allow you to edit your thread postings. Some do not.

Q: Where can I find my class announcements?

A: If there are Announcements in your class, you will see them upon logging in. To see the entire text of the message, click on the plus sign that is to the left of the title of the message.

Q: How can I post an announcement?

A: The Announcements section is for instructors to post messages for the entire class to read. As a student, you will not be able to add, delete or modify these messages in any way. If there is something you would like to let the entire class know about, you will need to send a message using the Email Class function, make a posting to a threaded discussion, or add an entry to the Document Sharing or Webliography areas.

Q: There are quite a few announcements. How can I delete the ones I've already read?

A: Unfortunately, there is not a way for you to delete announcements that you've already read. Only the professor has the authority to delete announcements.

Q: I've opened the message and read it, now how do I close it?

A: When you are finished with a message, click on the " - " symbol next to the message subject. This will close the message.

Q: How can I be sure that my instructor received my message?

A: Did you click your mouse on his or her name to select it (the name will appear in the "Recipients" box if you have)? This is how you will send a message to an individual in your class. To send a message to the entire class, click your mouse on the line that says "all class members." You will always receive a copy of the message you sent in your own email box. It is a good idea to keep these messages for your own benefit and reference until the course is over. You also have the choice to Blind Carbon Copy (bcc) the messages that you send. This way recipients will not be able to see who else received the message you sent. To use this option, simply click on the box that says "Blind Copy (bcc) These Recipients."

Q: I am a terrible speller. Does "Email Class" have a spell-check?

A: Yes. Next to the "Send Message" button you will see a "Check Spelling" button. Click this to check the spelling of the message you wrote.

Q: Why are all of my emails from Pearson LearningStudio saying they are coming from one person/former classmate or faculty member, regardless of which class it is?

A: Emails sent from Pearson LearningStudio, are masked by a generic email account when sent through the system. This generic email gets saved in Entourage or Outlook, and then all emails from the system say they are from the same person.

Fix:
Mac users using Microsoft Entourage:

  1. Open Microsoft Entourage, and select the word Entourage from the menu at the top of the screen.
  2. Select Preferences
  3. Under Mail & News Preferences (in the left column), select Compose.
  4. Under Recent Addresses, click “clear list.”
    Screen Shot

PC users using Microsoft Outlook:

  1. Open a new email message.
  2. Type the first few characters of the nickname cache entry that you want to remove from the cache.
  3. When the entry appears in the "suggested names" list, use the UP and DOWN arrow keys on your keyboard to select the entry, and then press DELETE on your keyboard.

Q: How do I take an online exam?

A: When you click the button to start your exam, you will be given some information about taking exams. Read through this information carefully, and review the material in this course and in the help pages if you want to know more about exams.

Q: Can I take an exam more than once?

A: Most often your instructor will only allow you to enter the exam one time. You must be prepared before you enter the exam, because the system will not let you back in after you have entered it. Sometimes your instructor may allow you to enter the exam more than once, in which case the exam be referred to as an "exercise" or a "practice exam" or "practice quiz." Ask your instructor if you're not sure which type your exam is.

Q: I was disconnected from the Internet while I was taking an exam. HELP!

A: If you encounter a problem while taking an exam, DO NOT PANIC! Immediately email your instructor to let her/him know that you encountered a problem. In your communication with the instructor, please be as specific as you can so that they can provide you with the best possible help. Be sure to provide him/her with the name of the particular exam and a screenshot of your error if possible. If you were disconnected from the Internet while your time was still running, you may log back into your course and re-enter your exam. You will still want to email your instructor so that she or he knows you had a problem and can take that into account when grading your exam. Continue to store your answers frequently as you work.

If you log back into your exam and notice that anything is different, do NOT continue working; instead, contact your instructor. If your time had run out when you were disconnected, you will need permission from your instructor before you can re-enter the exam. The best approach is often to contact your instructor who can then go to the appropriate individuals for assistance.

Q: How do I view my grades in the Gradebook?

A: To enter the Gradebook, simply click on the Gradebook tab on the toolbar across the top of the course page.

Q: My instructor says that my grades are posted, but I cannot see them. Why?

A: The instructor may have checked a box that prevents the sharing of your grade with you. Your instructor may or may not be aware of this. Please contact your instructor. He or she can then contact the appropriate individuals for assistance.

Q: How long do I have to wait after an exam to see how I did?

A: In order to see your exam results in the Gradebook, you will have to wait until the "review" date has passed. The "review date" is the date on which students will be able to review their scored exams. An instructor may set a review date for an exam in order to ensure that the entire class has completed the exam before the correct results are available. If you would like to know when the review date is, click on your exam and look in the exam information box to see whether there is a review date listed. Once the review date has passed, you can see your exam and grade by clicking on the Gradebook tab, choosing the unit in which your exam is located, and then clicking on the grade (or the question mark if your instructor has not yet assigned you a grade) that is beside the exam item. This will display the scored exam as well as any comments your instructor may have posted about your work.

Q: The Gradebook doesn't have anything set up in it. What's wrong?

A: Instructors are responsible for setting up the Gradebooks for their course. Each instructor will set the Gradebook up differently, and not all instructors will even use the Gradebook. If you have questions regarding how the gradebook is set up, or the gradeable items that are listed, contact your instructor.

Q: Why can't I upload documents to the Document Sharing area?

A: After you enter the "Doc Sharing" area you should see a "Browse" button. You first need to click on this button and "find" the document on your computer. After you have done this, you will need to type in a description of the document and then click the "upload file" button. Be sure to specify whether or not you want to share the document with only your instructor, or with the entire class.

Q: Why can't I read documents once I download them?

A: This often happens when the document is saved in a different format that your computer is not able to read. Having your classmate re-save and re-post the document in Rich Text Format can alleviate this problem. This format should be readable by all Macintosh and PC computers. You may need to email the "owner" of the document and ask her/him to re-save it in this format. You can tell what format the document is currently saved in by looking at the "extension" after the saved name (this will be the part of the name of the file that appears after the period). If the file is in Rich Text Format or Text Format, it will read ".rtf" or ".txt", respectively.

Q: Why can't I open documents while I am still in Document Sharing?

A: Are you double-clicking on the link that is the title? Some browsers do allow you to open the document as a new window by double-clicking your mouse on the title of the document. However, as a general rule, you will need to download the document to your desktop before you can open it. We recommend that you do this so you can scan the document for viruses prior to opening it.

Q: Why can't I enter items into the Webliography?

A: To enter a new submission into the Webliography, click on "add new entry." You must enter text in three fields: the title, the web address (URL), and the description. After filling these fields, click "add entry." Please verify that the URL is correct before posting it in the Webliography. It is also a good idea to test your submission after you have posted it (to test it just click on the link).

Q: Why can't I access items that are already in the Webliography?

A: Are you clicking on the link and receiving an error? The URL may have been entered incorrectly. You can re-enter the link, then, if necessary. If another student or your instructor contributed an entry that's not working, you may want to let your instructor know.

Q: Can I access LearningStudio from my phone?
A: The following Mobile Browsers are supported:

  • Android: OS Browser 1.5 and above
  • Blackberry: OS Browser 5.0 and above
  • iPhone: iOS Safari 3.1.3 and above
  • Symbian: OS Browser 3.0 and above
  • webOS: OS Browser 1.4.1 and above
  • Windows: OS Browser 7.0 and above

Q: I am using a MAC or Apple Device (Ipod/Ipad/Iphone) and when I click on my LearningStudio course I receive an authentication error; how do I resolve the issue?
A: To resolve the authentication error with your Apple device, please follow the steps below:

  1. Exit your course.
  2. Open the Settings app.
  3. Tap Safari.
  4. Under Privacy, tap Accept Cookies.
  5. Tap Always.
  6. Close the app.
  7. Go back into your course.

More helpful links:

LearningStudioFAQs:
http://247support.custhelp.com/app/answers/list/kw/%2Blearningstudio

MyMathLab FAQs:
http://247support.custhelp.com/app/answers/list/kw/%2Bmymathlab

Mastering FAQs:
http://247support.custhelp.com/app/answers/list/kw/%2Bmastering

MySpanishLab/MyLanguageLabs FAQs:
http://247pearsoned.custhelp.com/app/answers/list/kw/%2Bmylanguagelabs

100 TSC Student Orientation Tutorial course is also available to students within Learning Studio and is HIGHLY RECOMMENDED for ALL students.